One Small Step Can Change Your Life



In Robert Maurer's book by the above title, he mentions how bestowing small rewards produces the best results.

He tells us, Japanese companies give tiny rewards for suggestions, maybe a pen for the best year's idea, as opposed to a common American practice of giving large cash rewards in proportion to the money their idea saves. Because of this, the ideas suggested are different and 90% in Japanese ideas are implemented while less 38% in American Companies. But these figures are misleading by themselves. It gets worse. You have to take into account how few employees in our country's companies offer suggestions while Japanese workers offer their companies a lot.

Last night my wife came home a bit shocked. She had some little-kid stickers. You know, "Good Job!," "Doin' Great," Super Work," that kind. Chie teaches at NYC's premier public high school, Stuyvesant. The students pride themselves on being sophisticated. She didn't expect them to gush over the stickers so much when she stuck them on their completed work sheets. These are the students who will be going into pre-med or pre-law in two years. One boy asked for it to be put on his folder instead of his paper so he could see it everyday and get inspired.

Chie ordered a slew of Pokemon stickers for the students last night.

If you think you smile to the cashier girl or a tiny tip to the young man who made your coffee this morning is unimportant, think again.

Part of why you appreciate a smaller award may be that you sense you actually deserve it. Another part may be that when the gift is small, you focus on the fact that the other person noticed you, cared.

On a similar note, I've seen that homeless beggars here in Manhattan are often more thankful for the fact that someone cared than the coins put in their paper cups.